Legal

Privacy Policy

Last updated: September 26, 2026

At Hometown Workforce, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle information for both customers seeking home services and contractors registering their skills and availability through our platform.

1. Information We Collect

• Personal details such as your name, email, phone number, and address.
• Information shared when logging in through Google or other third-party authentication methods.
• Location data (only with your permission) to suggest nearby professionals or jobs.
• Chat interactions and messages with our smart assistant, used to enhance recommendations and scheduling accuracy.
• Profile information for contractors: skills, service areas, hourly rates, and work schedules.

2. How We Use Your Data

• To connect homeowners with trusted local contractors.
• To improve our smart assistant's ability to recommend accurate services and pricing.
• To process bookings, send confirmations, and enable secure payments.
• To display relevant listings and maintain your professional profile visibility.
• To provide customer support and improve platform reliability.

3. SMS / Text Messaging

If you provide your mobile phone number, you may receive transactional SMS messages from Hometown Workforce about appointments, scheduling, and your service requests. Message and data rates may apply, and message frequency may vary. You can opt out at any time by replying STOP, or reply HELP for assistance.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. SMS consent is not shared with third parties, and consent to receive messages is not a condition of any purchase.

4. Data Sharing & Security

We only share your data when necessary, for example with verified contractors, payment processors, or logistics partners involved in your service request. Your data is protected with encryption, restricted access, and continuous monitoring to prevent unauthorized use.

5. Your Rights

You may request access, correction, or deletion of your data at any time. You can delete your account in the app (Settings, Edit profile, Delete account), on our account deletion page, or by emailing us. Your name, email, phone number, saved addresses, profile photo and sign-in are erased, and a pro's business profile comes down. Conversations and job records you share with someone else stay in their account, under "Deleted user".

6. Contact Information

For privacy questions, requests, or concerns, please contact:

7. Updates to This Policy

We may revise this policy occasionally to reflect improvements or new legal requirements. When changes occur, we'll notify users through the app and update this page.